E-Commerce admin support

Flexible On-Demand Assistance for Small E-Commerce Teams

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An e-commerce admin support sitting at his desk

Access Specialized Expertise Without the Burden of Hiring Additional Employees

What is e-Commerce admin support?

Small businesses often suffer in the e-commerce department. Limited resources and small digital teams can slow down operations. Sometimes, sales and marketing teams are tasked with digital responsibilities, but only after completing their primary duties. This can lead to missed opportunities, stagnant websites, and an underwhelming online presence. A freelance e-commerce specialist gives you the flexibility to increase your digital bandwidth, allowing your marketing and sales teams to concentrate on their core strengths. Netsu has helped many small businesses with their e-commerce administration on a variety of platforms, including Magento 2, WooCommerce, and Shopify.
  • An e-commerce admin support specialist can help you with e-commerce admin tasks like:
  • Creating or updating products, descriptions, and images.
  • Restructuring and reorganizing categories and catalogs.
  • Standardizing attribute values.
  • Changing modules settings.
Contact an Admin Support specialist Today!

Freelance e-commerce admin support For Small Businesses

When Should You Consider Hiring an e-commerce admin support Specialist?

Pietro sitting in front of a laptop while auditing an e-commerce website

When your website Appears neglected.

Businesses thriving offline can struggle to replicate their success online.

With the team preoccupied with offline matters, online tasks such as product uploads, blog post creation, module setup, and image updates often get overlooked.

If this scenario sounds familiar to you, hiring a freelance e-commerce admin support could be beneficial.

When You Pay Your Agency for Admin.

If you team lack time for e-commerce admin, you might ask your web development or digital marketing agency for help.

Agencies prefer focusing on their expertise but, if they help, it’s likely that their rates will not decrease.

You could overpay for admin, while burdening your agency with unfamiliar tasks they’d prefer to avoid. This can cause frustration and inefficiencies.

Netsu’s admin support could be the solution for you.

Contact an Admin Support specialist Today!

What can you expect?

How does e-commerce admin support work?

When engaging a freelance e-commerce support specialist, you can typically expect the following process:

  1. Initial Consultation
    A quick and commitment-free call to determine the mutual fit and the scope of the admin support.
  2. Sign-off and onboarding
    After the light goes green, the support specialist will start familiarising with your website (every website is different), team, products, and operations.
  3. Execution phase
    Commence the e-commerce admin works based on agreed hours and tasks priority.
  4. Completion
    Whenever you will want to conclude the cooperation, it will be possible to allocate time to training and hand-over to an resource internal to your team.
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A Flexible Approach to Suit Any Budget

Anyone can afford an e-commerce Admin Support.

Netsu’s admin support services are offered based on the amount of hours that suits you either with a fixed “retainer” approach or a more occasional “ad hoc” arrangement.

Contact us to understand what better fits your needs.

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Ad Hoc

An e-commerce admin support specialist who works for you only when you need them is recommended when the budget is severely limited.

  • Enjoy the total freedom of commitment.
  • Maintain a narrow focus on specific needs.

Retainer

Engaging an e-commerce admin support specialist for a fixed amount of time is the best way ahead to achieve ambitious goals.

  • Choose a predictable amount of hours that fits budget and needs.
  • Set up for the long run, on a long-term relationship.
  • Benefit from referential rates - larger retainers get lower hourly rates.
  • Enjoy priority access. Retainers have priority over ad hoc clients.
  • Allow your admin specialist to familiarise with your website, as if they were a full member of your team.

Do you have Any Questions?

Ask Us Anything

The two roles are extremely similar.

An E-commerce Manager typically has a broader mandate and may oversee various aspects of an e-commerce operation. This role often involves strategic planning, coordinating with other professionals such as web developers, and managing the overall direction of the e-commerce business.

On the other hand, an E-commerce Admin Support Specialist focuses primarily on administrative tasks related to the e-commerce website. This may include tasks such as editing website content, managing product listings, organizing categories, and assisting with general e-commerce administrative functions.

While there may be some overlap between the two roles, with an E-commerce Manager potentially delegating certain administrative tasks to an Admin Support Specialist, their primary responsibilities and areas of expertise differ.

At Netsu, we recognize that the distinction between these roles can sometimes be blurred. That’s why we offer support for both E-commerce Management and Administration tasks, providing flexible engagement options through Retainer or Ad Hoc arrangements.

Our ideal client is typically a small business that is already established and trading offline.

Whether they are embarking on their e-commerce journey or already selling online, we are here to support their needs.

We have extensive experience working with B2B companies, including family-owned businesses, some of which also operate in the B2C space.

At Netsu, we embrace an informal, hands-on approach.

We prioritize practical solutions over theoretical or “jargon-rich” discussions, and if anyone makes a mistake we focus on finding a solution rather than a culprit.

We strive to be part of your team.

We value open and friendly communication, avoiding politics or grandstanding, to foster a collaborative environment focused on achieving results.

At Netsu, we are platform-agnostic.

We are more experienced in Magento 2 / Adobe Commerce, but we have helped clients with WordPress / WooCommerce and Shopify as well.

As we tent to work on the smaller end of the SMB scale, we typically don’t work with entry-level platforms like Wix or with complex enterprise solutions.

We generally focus on backend tasks such as website management, product updates, and administrative support rather than customer-facing activities like customer service. We believe that customer service is best handled in-house, as it allows for a more seamless and personalized experience for your customers. However, for larger retainer engagements, we can discuss the possibility of providing customer service support if needed.

Netsu operates as a fully remote company. Pietro, the founder, is based in the UK (Edinburgh). Netus cooperates with professionals based in the UK, Italy, and Germany.

While I value the occasional in-person meeting, I understand the importance of minimizing travel costs.

In-person meetings are welcome if circumstances allow them.

In terms of communication, we’re flexible and adaptable to your existing communication tools.

Typically, we use project management platforms such as Jira or Monday.com for task coordination and tracking. While instant messaging tools like Slack are useful for quick communication, we find that they’re not always sufficient for managing complex projects.

Additionally, we’ll schedule regular catch-up calls to ensure that we’re aligned and progressing smoothly with your project.

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Pietro, e-commerce expert sitting in front of his computer wearing a headset