E-commerce Consultation

A Broad-Spectrum Consultation to Get the Answers you are looking for

A wall covered in Post Its, very useful for notes when having an e-commerce consultation
an e-commerce consultant looks at an iPad tablet

Tailored E-Commerce consultations for SMBs

What is e-commerce Consultation?

At various stages of your e-commerce journey, you might encounter uncertainties about the best path forward.

Particularly for small businesses with limited in-house digital expertise, seeking guidance becomes crucial but, when asking to a potential partner or supplier, there is often a lingering fear of being “sold” a biased answer.

This is where an e-commerce consultation steps in to provide unbiased insights and recommendations.

An e-commerce consultation with Netsu offers assistance with a wide range of e-commerce topics, from strategies and platforms to partner selection and technology evaluation.

  • Our consultation services encompass:
  • Recommendations on suitable technologies.
  • Strategic guidance tailored to your business.
  • Research assistance on specific topics of interest.
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E-Commerce Consultations For Small Businesses

When do you need an e-commerce Consultation?

An e-commerce admin support sitting at his desk

Prior to launching a new project.

Planning an e-commerce project when there is not in-house specialist expertise poses a significant risk.

Consulting with an independent e-commerce expert helps mitigate the risk of investing in unsuitable technologies or partnering with incompatible vendors.

When scaling a project... or downgrading it.

Whether your B2B or B2C online business is flourishing or struggling, there comes a time when changes are necessary.

This is the perfect juncture for consulting with an e-commerce expert and get clarity on the necessary steps for adapting to evolving circumstances.

Contact an E-Commerce Consultant​

What can you expect?

e-commerce consultation – How does it work?

The consultation process varies based on the scope of your inquiry, but typically includes the following steps:

  1. No commitment initial call
    A scoping call to determine if our services align with your needs and to clarify the required time commitment. Please note that we will not be able to provide a consultation at this stage, and that “just a quick question” is still a consultation and will be treated as such.
  2. Gather Details
    Once the consultation duration is agreed upon, we will schedule a longer call to delve into the specifics of your query.
  3. Execution phase
    Depending on the complexity of the issue, research may be conducted to formulate a comprehensive response. Alternatively, if no research is required, we proceed directly to preparing your answer.
  4. Completion / Follow-up
    The answer is delivered, typically during a final call, accompanied by a report or recommendations. Additional support, such as e-commerce requirements gathering, may be provided through our supplementary services.
Need More info about a Consultation?

A Flexible Approach to Fit Any Budget

e-commerce Consultation that won't break the bank

The duration and cost of e-commerce consultations vary significantly, depending on factors such as the scope of the consultation and the specific needs of your business.

Discover two hypothetical scenarios where different consultations are approached in distinct ways.

Contact us to determine the best fit for your requirements.

Interested in a Consultation?​

Simple Consultation

In a brief consultation, you can expect to:

  • Get clarity on the general suitability of an e-commerce platform.
  • Obtain feedback on the complexity of your project.
  • Receive suggestions on one type of solution partner over others, such as agency vs sole trader web developer.

Complex Consultation

In the case of a complex and in-depth consultation, you could expect to:
  • Obtain insights into specific technology solutions you're interested in.
  • Be presented with an accurate review of your specifications document (no estimates will be provided).
  • Go through the partner selection process with you.

Do you have Any Questions?

Ask Us Anything

It’s crucial to understand what will not be included in a consultation. Please be aware that anything that is not explicitly included must be considered as excluded.

In particular, we will not:

  • Provide task or project estimates.
  • Review code.
  • Conduct security or compliance assessments.
  • Carry out in-depth Analytics or SEO analysis.

We typically work with small businesses that are already established and trading offline.

Our ideal client might be at the beginning of their e-commerce adventure or be already selling online.

B2B companies, often family-owned, are the ones we have worked with the most. Some of them also operated a B2C website/channel.

In terms of working style, at Netsu, we embrace an informal, hands-on approach.

We prioritize practical solutions over theoretical or “jargon-rich” discussions, and if anyone makes a mistake we focus on finding a solution rather than a culprit.

We strive to be part of your team.

We value open and friendly communication, avoiding politics or grandstanding, to foster a collaborative environment focused on achieving results.

At Netsu, we are platform-agnostic.

We are more experienced in Magento 2 / Adobe Commerce, but we have helped clients with WordPress / WooCommerce and Shopify as well.

As we tent to work on the smaller end of the SMB scale, we typically don’t work with entry-level platforms like Wix or with complex enterprise solutions.

Netsu operates as a fully remote company, with team members located in the UK (Edinburgh), Italy (Milan), and Poland (Poznan).

While we value occasional in-person meetings, we understand the importance of minimizing travel costs.

If circumstances permit or if you’re willing to cover travel expenses, we’re open to arranging in-person meetings.

In terms of communication, we’re flexible and adaptable to your existing communication tools.

Typically, we use project management platforms such as Jira or Monday.com for task coordination and tracking. While instant messaging tools like Slack are useful for quick communication, we find that they’re not always sufficient for managing complex projects.

Additionally, we’ll schedule regular catch-up calls to ensure that we’re aligned and progressing smoothly with your project.

Didn't find What You were looking for?

Other E-Commerce Services

admin support

Do you need help with day-to-day e-commerce tasks?
Check out our admin support service.

e-commerce admin support

Requirements Gathering

Are you planning a new e-commerce build, or an update of an existing one? We can help you prepare your specs document.

e-commerce requirements gathering

Website Audit

Are you curious about which opportunities are within your grasp?
Find out with an e-commerce website audit.

e-commerce website audit
More Services

Would you like to know more about e-commerce consultations?

drop us a line and keep in touch

Ask A Question​
Pietro, e-commerce expert sitting in front of his computer wearing a headset